Post-Sales Support and Managed services

Nera Post-Sales group handles support and managed services for WiFi deployments. Our dedicated team is equipped with Network Monitoring tools which ensure network resilience and robustness.

Nera offers several tier of supports that fits on different types of project environment. Platinum Support provides comprehensive support for mission critical sites and deployments. Silver Support is similar to Platinum Support, but excludes Preventive Maintenance.

• We guarantee full network support to ensure technical issues are resolved promptly
• We provide 24/7 help desk support to manage and accommodate customers’ technical and administrative concerns.
• We provide a Web portal for customers with valid support contracts.
• We provide proactive preventive maintenance support to minimize the impact of unexpected network issues.
• We provide up to level 3 support by engaging in-house and 3rd party vendors.
• We provide return-to-factory hardware support.

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